PASSENGER SERVICES
from curb to gate
from curb to gate
The check-in process marks the beginning of a passenger’s airport journey.
We strive to provide a seamless travel experience from curb to gate. Beginning with check-in, travelers can confirm flight details, receive boarding passes, and check luggage with our airline agents.
Our highly-trained airline agents are available to assist with travel questions, seat changes, or documentation needs, helping passengers move smoothly toward their gate.
Baggage Handling
Behind the scenes, the baggage handling system ensures that checked luggage makes it safely to the correct aircraft.
Once the bags are tagged at check-in, they move through a network of conveyor belts and automated scanners before being loaded by ramp agents.
Careful coordination and tracking systems help prevent mishandling, and upon arrival, our team quickly offloads and delivers baggage to the claim area.
Boarding Procedures
Gate agents make announcements, check passports, scan boarding passes, and assist passengers needing extra time or assistance.
Our staff is trained to offer respectful, personalized assistance from check-in to boarding, ensuring a dignified and comfortable experience for every traveler.
The boarding process is timed to keep the flight on schedule while accommodating individual needs.
Behind the Scenes
While passengers move through visible parts of the terminal, a complex web of behind-the-scenes operations keeps everything running.
Ground crews manage baggage, refuel planes, and guide aircraft in and out of gates.
Operations coordinators monitor flight schedules, weather, and runway traffic.
Maintenance teams and airline staff work in real-time to adapt to changes and ensure flights depart safely and on time.
We are here to keep every part of your operations running smoothly.
Efficient and Professional
At ASAK, we offer a comprehensive range of passenger services designed to create a smooth, safe, and welcoming travel experience.
With a highly coordinated network of ground operations and airport personnel working behind the scenes, we keep each flight running on time and with care.
Our goal is to make every customer feel cared for, valued, and as comfortable as possible from arrival to takeoff.
